CCaaS
NexGen Virtual Workplace
CCaaS
NexGen Virtual Workplace CCaaS
BPO Services Feature The Most Advanced CCaaS Technology
Imagine having the power to see your remote agents’ Key Performance Indicators (KPIs) in real-time, providing instant insights that boost collaboration and accountability. NexGen Virtual Workplace for Contact Centers is designed to do just that, and more.
Enhanced Avatar Functions
NexGen Virtual Workplace’s advanced technology offers a comprehensive agent management program.
Agents can seamlessly collaborate with colleagues, access advanced communication tools, and receive real-time support, leading to improved performance and job satisfaction.
Real-Time KPI’s
Hover Over Each Agent to Receive Real-Time KPI’s and Performance Metrics
Agent is on Target, KPI's are
Successful
Agent is Not Meeting Expectations, KPI's are
Unsuccessful
How Do We Effectively & Efficiently Understand Call Center Floors
NexGen Virtual Workplace CCaaS platform equips managers with powerful analytics that monitor capabilities, enabling them to effectively oversee and optimize agent performance in real-time. Our NexGen immersive technology enhances team collaboration, and helps make data-driven decisions to drive operational efficiency quickly.
Our use of purpose-built AI-driven monitoring tools enables proactive and personalized support, setting NexGen apart from traditional CCaaS technologies for BPOs.
The Command Center & Metrics Boardroom provides real-time campaign performance reports in a dashboard format.
This boardroom is an accessible space in your virtual office environment, limited to authorized users.
Command Center/Metrics Boardroom
Agent Kudos and Times Square Ticker
The agent kudos and scrolling ticker function allows supervisors to shout-out and publicly acknowledge agents based upon real-time KPI’s met and to boost morale.
The supervisor can right-click on an agent avatar to engage with the shout out functions manually at will.
Advanced Hand
Raising
The hand-raising functionality allows a supervisor to see that a hand is raised while looking at the entire call center floor. An icon appears above an agent’s avatar to indicate that they need assistance.
The agent, when raising their hand, is able to prioritize the urgency of their request between “urgent” and “casual”. The supervisor is then able to see the icon indicating that an agent needs help.
Don’t Miss Out On Leaving Your CCaaS Competition In The Dust.
NexGen Virtual Workplace CCaaS empowers companies to eliminate the need for manual reporting. Our technology offers clients unparalleled efficiency all in real-time with our all-in-one revolutionary solution.
Schedule your personalized demo tour of the latest NexGen Virtual Workplace CCaaS business management platform and transform your operations today. Witness for yourself the impact NexGen Virtual can have elevating your workforce and company.
