See your live data in 15 minutes | Available on Webex App Hub 

Real-Time Agent Performance.

One Dashboard.

Zero Manual Reports. 

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The Problem You Know Too Well 

You're running a contact center with scattered data across multiple systems. Your supervisors spend hours exporting spreadsheets instead of coaching agents. By the time you see yesterday's numbers, the problems have already cost you customers.

 Sound familiar? 

Your Data. Unified. Actionable. Now. 

The NexGen + Webex Contact Center integration automatically syncs every KPI from your Webex dialer directly into NexGen dashboards. Every call. Every agent. Every metric. Mapped correctly. Updated in real-time. 

  • See what's happening right now, not what happened yesterday. 

    • Call volume, duration, handle time, hold time 

    • Abandonment, transfer, and wrap-up rates 

    • Talk time, idle time, queue summaries 

  • Every interaction mapped to the right agent automatically. 

    • No more manual reconciliation 

    • Single source of truth for performance history 

    • Consistent tracking across queues and campaigns 

  • Everything your team needs in one dashboard. 

    • Live scorecards with trend lines 

    • Threshold alerts for coaching moments 

    • One-click exports for reviews 

    • Configurable views by agent, queue, or campaign 

Without This Integration 

Before and After 

❌ Hours wasted on manual reports 

❌ Conflicting numbers between systems 

❌ Coaching delayed by data gaps 

❌ Agent performance unclear 

❌ Problems discovered too late 

With This Integration 

✓ Automatic real-time sync 

✓ One source of truth 

✓ Instant coaching triggers 

✓ 100% attribution accuracy 

✓ Issues caught immediately 

Book A Demo today

Monthly

$20/User

1-100 Employees

Self Implementation

Paid Monthly (per user)

Cancel Anytime

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Pricing

Yearly

$20/User

1-100 Employees

Self Implementation

$240 Paid Annually (per user)

Sign Up Today

How it works

  • Step 1

    We connect to your Webex Contact Center API

  • Step 2

    Data flows continuously into NexGen

  • Step 3

    Every metric maps to the right agent

  • Step 4

    Your dashboards update automatically

  • Under 1 hour

  • Minimal (if your team uses NexGen, they already know it)

  • None (it just works)

What This Means for Your Business 

For Supervisors: 

Stop building reports. Start coaching agents. See performance issues as they happen, not after the damage is done.

For Leadership

Consistent KPIs across all teams. Faster decisions. Better forecasting. QBR-ready reports in seconds. 

For Agents

Clear, fair scorecards. No surprises. Objective feedback based on complete data. 

For Your Customers

Shorter wait times. Fewer transfers. Higher first-contact resolution. Better experiences. 

Enterprise-Grade. Plug-and-Play Simple. 

Yes, it really is that simple!

  • SOC 2 and GDPR compliant | Encrypted connections | Role-based access

  • Real-time sync with automatic failover

  • Works for 10 agents or 10,000

  • Full implementation assistance included

“We will pull your actual Webex data and show it mapped in a NexGen dashboard. Your agents. Your queues. Your metrics. Live.”

John Flores 

Director of Strategic Partnerships 

john.flores@nexgen.com 

No generic demo. Your real data.

Schedule Your 15-Minute Demo

Three Questions We Always Get 

  • Most customers are live within a day. The actual integration takes under an hour. 

  • No. It's read-only access to your Webex data. Nothing changes in your existing workflow. 

  • Every dashboard is configurable. We'll set it up exactly how you need it. 

Stop Chasing Data. Start Using It. 

Available Now on Webex App Hub 

Contact John Flores
Schedule Your Demo